When a customer calls a virtual number, the masking platform bridges the call to the agent's real number — but shows the customer only the virtual number, and shows the agent only another virtual number. Neither party ever sees the other's real mobile. The call quality is identical to a direct call.

Yes. Providers listed here use TRAI-registered DID (Direct Inward Dialling) number blocks. Virtual numbers are allocated through licensed telecom operators and comply with Indian telecom regulations. We verify this before any provider is listed.

Most providers offer REST APIs and webhooks compatible with Salesforce, Freshdesk, Zoho, Leadsquared and custom-built CRMs. Click-to-call and screen pop features can typically be set up within a day using standard API documentation.

You can configure numbers to auto-expire at a set time or event trigger — for example, 30 minutes after a delivery is marked complete. After expiry, the number is recycled into the pool and neither party can reach the other through it anymore.

Virtual number provisioning is typically completed within 2–4 hours of sign-up. API keys are issued on the same day. Most platforms are fully integrated and handling live masked calls within one business day of contract signature.