Traditional IVR relies on DTMF (press-1-for-X) menus or fixed keyword detection. Conversational IVR uses Natural Language Processing so callers speak naturally — "I want to reschedule my delivery" — and the system understands intent without any menu traversal. This typically cuts average handle time and improves self-service rates substantially.

It depends heavily on the vendor's ASR (Automatic Speech Recognition) model and the domain it's trained on. We test every listed provider on live sample recordings in Hindi, Tamil, Telugu and Marathi before listing them. Accuracy above 90% for in-domain intents is our minimum threshold for listing.

Yes — providers listed here all support API integration for real-time data retrieval (account balance, order status, appointment slots). We specifically check connector availability for Salesforce, Zoho, SAP and common Indian banking and logistics APIs before a vendor is listed.

For well-defined intents (balance enquiry, status check, FAQ) contained in a single domain, 80–92% is typical after a tuning period of four to eight weeks. Containment is lower for complex, multi-turn transactions or very open-ended call types. We'll help you set realistic targets based on your specific call mix before you sign.

A focused single-intent deployment (e.g. order status self-service) typically goes live in three to six weeks from contract signing. Multi-intent, multi-language deployments with deep CRM integration take eight to sixteen weeks. Providers who overpromise shorter timelines are flagged in our reviews.