A predictive dialler calls multiple numbers simultaneously and uses AI to maximise agent talk time, typically reaching 85–90% utilisation, but it can generate dropped calls if it over-dials. A progressive dialler places one call only after an agent becomes available, reducing dropped calls and improving compliance. A power dialler works similarly but lets agents review customer details before the call connects. Predictive dialling suits high-volume sales and collections, while progressive and power dialling are preferred for BFSI and healthcare.

TRAI requires dropped calls, where a customer answers but no agent is available, to remain below 2% of answered outbound calls. Exceeding this limit can lead to complaints, penalties and number blacklisting. We only list predictive diallers that automatically adjust dialling rates in real time to stay within the 2% threshold, rather than relying on manual intervention.

Before every outbound campaign, contact lists should be checked against the National DND Registry to remove registered numbers. Since the registry is updated regularly, best practice is to run automatic DND scrubbing before every campaign batch, not just when the list is uploaded. We also recommend retaining scrub reports as proof of compliance.

Yes. Most enterprise outbound platforms support multiple campaigns using different dialling modes on the same licence. For example, collections teams can use predictive dialling while customer service teams run progressive campaigns. We verify that all campaigns share a central compliance engine for consistent DND and regulatory enforcement.

CRM integration works in both directions. When a call connects, the customer's CRM record opens automatically with their history. After the call, the disposition, duration, recording link and agent notes sync back to the CRM in real time. We verify integrations with Salesforce, Zoho CRM, Freshdesk, HubSpot and Leadsquared before listing.

Retry logic controls how often a number is called, the interval between attempts and how retries vary by call outcome. Best-time-to-call settings let you schedule calls by campaign or customer preference, while list recycling controls when exhausted lists are reused. We verify that these settings can be configured separately for each campaign to maximise compliance and campaign performance.